"For some reason it is converting HEVC to H.2654 instead of direct playing. My Samsung TV will direct play the same HEVC file not the Xbox One X. Any advice would be appreciated."
More than more guys found that Xbox One X can't play HEVC/H.265 files even with Plex server. Actually, there is no native HEVC/265 playback available on Xbox One X. According to the official list of supported codecs, HEVC x265 is not an officially supported codec. So it's possible you may see errors like the ones you are.
What's more,Xbox One X can't support all the MKV videos, you can refer to these: If one or more video tracks are present, the first track will be played; If one or more audio tracks are present, the first track will be played; If one or more captions tracks are present, the captions will not render, but the file will load and play; If one or more fonts or images are present, captions and images will not render, although the file will load and play; Menu information is not supported and will not be displayed, but the file will load and play; Chapter information is not supported, but the file will load and play...
So, what's the solution to playing H.265 MKV on Xbox One X efficiently? After multiple testing, we fond an H.264 based .MP4 works perfectly on Xbox One X. Thus, in order to watch HEVC MKV movies on Xbox One X, good suggestion is to encode HEVC MKV to Xbox One X more friendly format like H.264 MP4.
Brorsoft Video Converter is what I've applied to complete the task. This video converter has been proven to be an outstanding H.265 to Xbox One X converter. With it, you can convert different H.265 MKV videos to Xbox One X(as well as Xbox One S, Xbox One, Xbox 360) compatible H.264 MP4, WMV effortlessly. In addition to H.265 files, this program also allows you to convert all videos in AVI, MPG, VOB, TiVo, MOV, etc to a decent format as you want. What's more, with the built-in editor, you can trim, crop, adjust special effect to your source video, so that you get the very part and effects at your will. If you are a Mac user, you can turn to Brorsoft Video Converter for Mac (macOS High Sierra included), which has the same function as the Windows version.
Step 1: Add H.265 videos
Launch the HEVC MKV converter. When the main interface pops up, you can see some buttons also with a preview window on the right. Click "Add video" button to load your H.265 MKV videos or directly drag the footage to the program.
Step 2: Choose output format
Go to the format bar to select the H.264 MP4 from "Common Video" as your output format, which fits on Xbox One X perfectly.
Step 3: Custom Video or Audio Settings for Xbox One X
If the default A/V settings cannot fit your needs, you can click "Settings" button to custom the output video and audio settings by yourself. But if you are not good at it, you'd better use the default parameters, they will ensure you a good balance between file size and image quality basically.
Step 4: Convert H.265 MKV video for Xbox One X
Hit the "Convert" button on the bottom-right corner of this HEVC MKV converter to start performing video conversion. Once the conversion process shows in 100%, click "Open" to get the output videos and then stream or transfer the files to Xbox One X for great enjoyment.
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